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FAQ
Products
How can I compare products?

On the overview pages you can check "Compare" with the products you find interesting. You can also do this on the product page itself. If there are 2 or more products in your comparator, you can see the comparison via 'View comparison'.
Of course you can also contact us for personal advice.

Is my product in stock?

You can see this on the product page, next to the price of the product. Here you will always find the most current stock status of the product. In some cases, the number of products you order may not be in stock. We will then contact you.

Ordering
How can I place an order?

Place the products in your digital shopping cart via the blue button. If you place the order with your account, this is even faster because we already know you. No account? You can also order without an account, we still need your data.

How do I cancel my order?

Please contact us. You can only cancel if your order has not yet left our warehouse. Has your order already been shipped? Then you can return it.

How do I change my order?

Please contact our customer service to change the name or address of your order. You can only change if your order has not yet left our warehouse.

What if I want to file a complaint?

We are annoyed if you have a complaint. Customer satisfaction is important to us. We do our utmost to deliver our quality products. Sometimes it occurs something happens in the delivery process. And you are the victim of that. That should not happen, of course.

What now?
We are happy to resolve your complaint. This is most quickly achieved when you contact our customer service.

Not satisfied with the answer?
Then you can of course always submit your complaint to the Webshop Trustmark. You can also submit your complaint to the Disputes Committee via the European ODR Platform.

Payment
How can I pay?

When you place an order in the webshop, you can choose from the following payment methods:
iDEAL
 Creditcard (Visa, MasterCard, American Express, Cartes Bancaires)
Apple Pay
Bancontact

Does 123paarden.nl have a safe payment environment?

Yes. As soon as you start paying, you will enter a secured internet environment. This way, others will not have the opportunity to secretly watch. Your transaction data is sent encrypted via an SSL connection. You can recognize a secure SSL connection by the green lock in your browser.

What if my invoice is incorrect?

Please contact our customer service. We can check whether we can adjust this for you. This can be done up to 30 days after the invoice has been drawn up. You will receive an adjusted invoice in your mailbox within 3 working days, so that your current invoice will be canceled.

What are the shipping costs?

Here are the shipping costs (incl. vat):
Netherlands and Belgium: € 4.95 shipping cost per order up to € 60. Free shipping for your order over € 250.
Germany: € 9.95 shipping cost per order up to € 250. Free shipping for your order over € 250.
 Austria, Denmark, Italy, Luxembourg and Spain: € 17.95 shipping cost per order up to € 500. Free shipping for your order over € 500.
 Finland, France, Ireland, Portugal, Sweden and United Kingdom: € 21.95 shipping cost per order up to € 700. Free shipping for your order over € 700.
 Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia: € 26.95 shipping cost per order up to € 850. Free shipping for your order over € 850.
 Norway and Switzerland: please contact us for order to Norway and Switzerland.
 Other countries: please contact us for order to other countries.

Delivery
Can I choose a time period for the delivery of my product?

Unfortunately, this is not yet possible. Delivery usually takes place between 08:00 and 18:00.

I am not satisfied with the delivery person. Where can I complain?

How awful! You can contact our customer service for this. We are happy to listen to your story and work with you to find a solution.

What if my delivery is delayed?

We will do everything we can to deliver your package as soon as possible. Keep an eye on your Track & Trace for the most current delivery information.

What if my product is delivered damaged?

We will of course solve that for you. Please contact us and send us photos of the damaged products and packaging. In most cases, and if possible, we will collect the damaged products for free and resend new ones.

What are the delivery times?

When the products are in stock and ordered before 2 pm, they will be shipped the same day. This means that you will receive the products in the Netherlands the next working day in 99% of cases. For abroad, this may take an extra day or more, depending on the country and the foreign carrier.

Returns
What are the return conditions?

✪ You can register your return within 14 days after you have received the product.
✪ You will then have another 14 days to return your product. To get the full purchase price back it is important to return the product in its original condition and undamaged.
 We pay the purchase amount within a maximum of 14 days after receipt of the product in its original condition.

Pay attention! You cannot return sealed products whose seal has been broken after delivery.

Can I cancel my return?

It is not necessary. Your return will be automatically canceled if you do not return your product within 14 days of registration.

What if I received the wrong product?

That is not the intention. Report this to our customer service. We ensure that you have the correct order at home as soon as possible.

How soon will I be refunded after returning?

Once we have processed your return, we will refund you within 5 working days. How quickly you have the money in your account depends on your payment method.
Is the amount not yet in your account after 7 working days? Please contact our customer service.

How do I pack my product to return it?

Use sturdy packaging. That way, the chance of damage is as small as possible and we might be able to make someone else happy with it.

Contact information
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